Frequently Asked Questions
Find answers to common questions about CiteTrue
General Questions
What is CiteTrue?
CiteTrue is an AI-powered citation verification tool that helps researchers, students, and educators verify the authenticity of academic citations. We search multiple academic databases to confirm that citations are real and accurate.
Is CiteTrue free to use?
Yes! CiteTrue offers a free tier that allows you to verify citations with some limitations. For higher volumes and advanced features, we offer paid plans. Check our pricing page for details.
What databases does CiteTrue search?
CiteTrue searches multiple academic databases including Google Scholar, CrossRef, Semantic Scholar, and other authoritative sources to verify your citations.
Verification Questions
How accurate is the verification?
CiteTrue achieves high accuracy by cross-referencing multiple databases. However, we recommend manually verifying any citations marked as 'Not Found' or 'Needs Review' as no automated system is perfect.
Can I verify citations in languages other than English?
Yes! CiteTrue can verify citations in multiple languages. However, verification accuracy may vary for non-English publications depending on database coverage.
Why was my citation marked as 'Not Found'?
A citation may be marked as 'Not Found' for several reasons: it could be fabricated, contain spelling errors, be too recent to be indexed, or simply not be in our databases. We recommend double-checking such citations manually.
Account & Billing
How many citations can I verify for free?
Free users get 30 verification credits per day. For higher volumes, check out our paid plans (Plus / Pro / Expert) on the pricing page.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us for a full refund.